Refund policy
At Lologe, we want you to feel confident when choosing pieces for your home. Every order is carefully prepared so you can enjoy beautiful décor that complements your space. If something is not quite right, our return process is designed to be simple and transparent.
Return Window
Customers have 60 days from the date of delivery to request a return.
This timeframe allows you to review your items at home and decide whether they suit your space and expectations.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
• The item must be unused
• The item must be in its original condition
• All original packaging must be included
Items that do not meet these conditions may not be eligible for a refund.
How to Start a Return
To begin a return, please contact our team by email.
Send your request to: info@lologe.com
Please include your order number in the message so we can assist you quickly and provide the next steps for returning your item.
Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a shipping method that includes tracking. This helps ensure that your returned item arrives safely and allows both you and our team to follow the delivery progress.
Exchanges
If you would prefer a different item instead of a refund, exchanges can be arranged upon request. Our team will gladly guide you through the process and help you select a suitable replacement.
Refund Processing
Once your returned item arrives at our facility, it will be inspected to confirm it meets the return requirements.
Approved refunds are processed within 7 business days after inspection.
Depending on your bank or payment provider, it may take several additional days for the refunded amount to appear in your account.
Fees
We do not charge restocking fees for returned items.
Need Assistance
If you have any questions about a return or need help with the process, our team is always ready to assist you.
You can contact us anytime at: info@lologe.com
We are happy to help and want every experience with Lologe to feel smooth, supportive, and enjoyable.